Patient Services

Medical Director: Dr. George Santoro and Dr. Nathan Pinskier (Melbourne)  

                                Dr. Daryl Hollingworth (Perth) 

Services Available

 

      

•   medical care throughout the defined after hours period for patients in their home, or residential aged care facility. Calls are triaged by suitably qualified and experienced staff and relayed to our doctors in the field. A detailed treatment report of each consultation is forwarded to the patient’s General Practitioner.
• doctor phone triage on receipt of call. Patients are telephoned by the treating doctor prior to attendance and reassured that they will be consulted in a medically appropriate timeframe. Patients may be provided with valuable self care management advice prior to the doctor’s actual arrival and are appropriately referred to emergency services if required.
• free doctor phone advice line. Medical phone advice is provided by our doctors at no charge and a report of such advice is forwarded to the patient’s General Practitioner.
• recording of individual ‘patient specific’ management instructions for immediate access when required by our doctors, ensures continuity of care for these special need patients.
• recording of specific Practice and/or GP instructions    for immediate access by our Call Centre staff and doctors, ensures that the service ALMS provides aligns with the policies of our General Practice subscribers.
• access to care at any time the Practice is closed.           Our purpose built Call Centre is staffed 24 /7 by experienced and trained staff. This ensures appropriate triage and referral of patients to emergency services, or to the patient’s General Practitioner whenever required.
• access to essential practice information 24 /7 for patients and other health care providers, including opening hours and emergency contact details for the relay of critical health information. 
• access to ‘Independant’ a unique personal home alert system for elderly or infirm patients. ALMS works with the General Practitioner to have a detailed medical history available to our doctors. This is the only home alert system in Australia where a doctor is available to provide informed telephone triage and home care to the patient.

Consulting Hours

Weeknights

Monday to Friday inclusive)
which are not public holidays-b/w 6pm and 8am the following day

Weekends

(Saturdays and Sundays)
which are not public holidays ‚ b/w Saturday 12 noon and 8am on the following Monday

Public holidays

b/w 6pm on the preceding day and 8am on the following day.

Geographic Boundries

Service is provided to Metropolitan Melbourne and areas of the Mornington Peninsula

Contact Numbers

Phone     (03) 8341-1200    
Administration (9am-5pm Monday to Friday)

Phone 132660 (24hrs 7 Days a week)

Billing Arrangements

Patients registered with Medicare are bulk billed. Veterans may sign the service voucher. Other patients are required to pay by cash, cheque, Bankcard Mastercard or Visa at the conclusion of the consultation.

As a guide an after hours visit will cost approximately $140. Home visits between 11pm and 8.00am will cost approximately $160. Long consultations and procedures attract additional fees.

Patient Medical Information

Patient medical records are confidential documents. It is the policy of this practice to maintain the security and privacy of patient medical records at all times.

This information is only available to the patient's normal general practitioner, and staff members and contractors to whom this information is delegated, by that general practitioner.

Complaints

We take patient concerns, suggestions and complaints seriously. Please write to, or contact our Operations Manager Corinna Lefevre during business hours to discuss any matter.

For matters to be dealt with outside this practice, please contact the following formal complaint body:
Victorian Health Services Commissioner
Level 30, 570 Bourke Street
Melbourne, Vic 3000
Tel:  03 860...